FAQ

Where do you live? I live “up mauka” (on the mountainside) at 1500ft elevation just outside of a town called Kailua-Kona on the Big Island of Hawaii with my husband and daughter.

Do you travel for weddings? Yes, I travel everywhere. My travel fees:
* Kona / Waikoloa/ Kohala / Waimea, no fee
* Hilo / Puna / Volcano / Hamakua Coast, $100 (minimum coverage required for travel is 3 hrs, travel fee will be waived for full day bookings)
* Neighbor Islands, $500
* Outside of Hawaii, please contact me! ūüôā

Do you need my wedding schedule now? No. I need a start time and the amount of coverage you think you might want. The sooner you can get me your wedding details the better. I need your timeline the week before the wedding.

What do I need to do to book you for a Wedding? I will see if I have your event date open.  If I do, I will send you my pricing and we can set up a consultation (in person or on the phone). When you decide to hire me, a retainer is required to hold your date.  The retainer is deducted from your coverage fee and the remaining balance is due the day after the event date.

What happens if I don’t pay you on the session/wedding date? You will not receive or see your images until all balances are paid in full.

What is your turn around time? ~ 6 weeks.

Can I get my images back earlier than 6 weeks? You can put a rush on your images and get them back within 12 days for an extra $200.

Do you edit all your work or hire it out? Every shoot is processed in house, I do not outsource editing or color correction. I believe that you hire me not just as your photographer but also to edit and put my custom touches on each photo.

Will you be my photographer or do you have other teams? Yes, when you hire me you get me!

Do you do engagement photos? Yes!¬† I LOVE engagement sessions, they’re all about FUN and CREATIVITY!¬† It‚Äôs a great way for me to get to know my couples. ¬†If you have something fun, wacky, or super creative in mind…. got props? let‚Äôs talk!

Do you offer digital files? Yes.  A usb flash drive of all your high resolution edited images is included with any photography session.

How many Images do I get? On average I deliver 100+ final images per hour for weddings and most portrait sessions.

Why do you shoot weddings? Weddings are my favorite!  I love the couples. I love the dresses. I love the flowers. I love the dancing.

Do you have a regular second shooter? Yes, bookings of 3 hours or more include a second photographer. My go-to second shooter is Hannah Cooper. Hannah is available to be in a different place (i.e. with the groom getting ready) and shooting at the same time as me.

Do you shoot film? No.

Do you shoot video? Yes

Do you shoot in RAW? Yes

How many years of experience do you have as a photographer? I’ve been taking pictures with a SLR camera since I was 16, and working as a professional photographer for 8 years

How do you typically dress for weddings? I wear a modest, dark plain dress or skirt and blouse.

What type of equipment do you use? Professional Canon equipment: Canon EOS 5D Mark III (X2), Canon EOS 7D, Canon 16-38mm 2.8, Canon 100mm 2.8, Canon 50mm 1.2, Canon 70-200mm 2.8, Canon 24-105mm 4,  Canon Speedlights 600EX II (X4), Magmod lighting adarpters (diffusers, grids & gels) softbox, vari-angle flash reflector, large 5 in 1 reflector, LED video lights.

Do you bring backup equipment with you to the wedding? Yes.

Are you skilled in diffused lighting? I use a light diffuser for some portraits. ¬†I can also “soften” your images in post processing if that is what you prefer.

Can you retouch digital files? Yes I can touch up and/or airbrush selected images for you, retouching is on average about $5/image, depending on the job.

What is your cancellation policy? the retainer is non refundable.

Do you offer a money-back guarantee? Only for situations that come up that are beyond control/acts of God.

Do you use proofs? No, I try to be a green as possible.  I do have a password protected online viewing albums for all my clients.

Do you have liability insurance? (Some resorts like the Hilton Waikoloa and the Fairmont Orchid require proof of insurance from outside vendors) Yes, I have sufficient insurance for photographing weddings at any major resort, just give me your wedding coordinators information and I will send them a copy of my certificate of insurance.

What if I need an officiant?

I can recommend several officiants:

Rev. Ranae Keane is a total professional, her ceremonies are beautiful and heartfelt, epitomizing aloha. Ranae goes out of her way to ensure everything runs smoothly. Ranae is very active in the local cultural dance scene, you can find her hula dancing somewhere on the Big Island every week. rkb@ranaekeane.com | (808) 937-7529.

Rev. Patrick Thompson has been performing ceremonies in Kona and Kohala on the Big Island of Hawaii for over 20 years. Rev. Patrick’s energy and passion for sharing love radiates from the moment you meet him!

Rev. Kevin Eng is an experienced wedding officiant who is very knowledgeable , flexible and accommodating. He goes the extra mile to make your day special.

Becky Ringler  provides meaningful, simple and elegant weddings or vow renewals on the beach. 1-888-582-5775 simplekonabeachweddings@gmail.com

Rev. Cheryl Pascual performs simple heartfelt ceremonies, customized exactly how you want.

Keoni Atkinson performs traditional Hawaiian ceremonies and will create a ceremony that you will never forget! (808) 989-7631 ; islandspirit_9@msn.com

Kahu Brian Boshard is associate pastor of Hawaii’s oldest Christian church, Mokuaikaua Church, 75-5713 Ali`i Drive Kailua-Kona, HI | (808) 937-3208. He is also available to provide light entertainment (guitar, ukelele, vocals).

Can you get me a beach permit? Please ask your wedding coordinator or officiant about beach permits. If you are obtaining a beach permit yourself, applications for a commercial beach wedding permit are available at the DLNR district office, insurance required for the permit is available through wedsafe

What if I need help planning my wedding?

I can recommend Rachael & Hannah at Vintage&Lace, they specialize in in Hawaii Beach Weddings & Destination and Custom Packages.

Annie and Allison at Bliss in Bloom do everything, from florals to event design & planning, you name it!

Becky at Simple Kona Beach Weddings specializes in intimate destination weddings here on the Big Island’s Kona Coast.

Have more questions for me? Email me: karen@karenloudon.com